01 / 05
Helium AI
Helium AI by NeuralArc
CONFIDENTIAL · CEO BRIEFING

Prepared exclusively for Utility Warehouse · May 2026

Utility Warehouse.
AI-first.
The decade
starts now.

UW has built the UK's most innovative multi-service utility model. The next growth frontier is AI — not as a productivity experiment, but as a governed, enterprise-wide operating model that drives measurable growth, reduces cost, and makes UW impossible to compete with.

UW: 900K+ customers & growing
Multi-service model — unique in UK utilities
AI is the next competitive moat
No UK utility has done this yet
SP

Sheetal Patole

Co-Founder & CEO, NeuralArc

CIO / CDAO — Barclays Bank, London
Chief Data Officer — Macquarie Group
Global Head Analytics — Rio Tinto
Advisory — PwC · Deloitte · KPMG
24+ years regulated enterprise AI
Top 100 Women in AI 2025 Top 10 Global Data Innovators 2024
he2.ai · NeuralArc
Prepared for
Utility Warehouse
Energy & Utilities · United Kingdom
UW's path to AI-first market leadership
01 — UW Vision

Where UW Stands Today

Strong foundation.
Four growth blockers.

UW's multi-service model is a genuine competitive advantage. But four structural challenges are limiting the next phase of growth — and each one is solvable with the right AI operating model.

900K+
UW customers — growing, but churn is rising across UK utilities
Energy switching at record highs in 2025–26
6–10
Disconnected AI tools in use across most UK enterprises today
Duplicated cost, inconsistent outputs, no governance
45%
UK firms already using AI in customer service — laggards face cost disadvantage
Source: Moneypenny UK AI Report 2025
0
UK utilities with a governed, board-ready AI operating model today
The window to be first is open right now
UW Growth Challenge Why It's Urgent Now What Good Looks Like
⚠ Customer churn rising — retention is reactive, not predictive
Energy switching at record highs; UW competes on service, not just price
AI flags at-risk customers before they leave — personalised retention at scale
⚠ High contact centre costs — manual billing, complaint resolution
UK customer service AI adoption at 45% — laggards face structural cost disadvantage
Autonomous AI agents handle tier-1 queries 24/7, zero wait time
⚠ Shadow AI across teams — no governance, no audit trail
Ofgem 2025 AI guidance requires board-level AI oversight & audit documentation
Governed AI operating model — Ofgem & FCA compliant from day one
⚠ Inconsistent agent responses — no single source of truth for customer-facing teams
Multi-service complexity means agents need real-time, accurate intelligence at every touchpoint
Shared AI knowledge base — every agent, same answer, every time
02 — UW Growth Challenges

The UW Business Case

Four outcomes.
Measurable. Defensible. Yours.

Each outcome maps directly to UW's strategic priorities — cost efficiency, customer growth, service excellence, and regulatory leadership. These are UW's numbers, not Helium's.

UW Strategic Outcome UW Challenge Today What Changes UW Impact
Reduce Operating Costs
Contact centre & back office
 High agent handle times, manual billing queries, complaint resolution consuming senior resource
  • Autonomous AI handles tier-1 queries end-to-end
  • AI-assisted billing & complaint resolution
  • Replace 6–10 AI tools with one governed platform
Up to 40%
reduction in agent handle time
Grow & Retain Customers
Lifetime value & switching defence
 Reactive churn management — agents lack real-time intelligence at the switching decision moment
  • AI churn prediction — flag at-risk customers early
  • Personalised retention offers triggered automatically
  • Dynamic pricing intelligence at point of decision
Proactive
retention before customers leave
Elevate Customer Experience
Consistency, speed & trust
 Inconsistent agent responses across multi-service queries — no single source of truth for customer-facing teams
  • Shared AI knowledge base — every agent, same answer
  • 24/7 AI agents for routine queries, zero wait time
  • FCA & Ofgem compliant — full audit trail on every interaction
24/7
consistent, compliant service delivery
Lead on Governance & Compliance
Ofgem · FCA · ICO ready
 Shadow AI across teams, no governance framework, board cannot measure AI ROI, risk of Ofgem regulatory exposure
  • Governed AI operating model — board-ready from day one
  • Full audit trail on every AI decision and interaction
  • UW becomes the Ofgem benchmark for AI governance
First
governed AI utility in the UK
03 — The UW Business Case

How Helium Enables UW

One platform.
Built for regulated UK enterprises.

TODAY: Fragmented & Ungoverned
ChatGPT Copilot Gemini Jasper + more
HELIUM: Unified & Governed
HELIUM AI PLATFORM
Platform Capability
Helium Core
Individual
Helium Teams
Organisation
Helium Bees
Autonomous
UW Benefit
What UW gains
AI-Powered Productivity ✓ ✓ ✓ Every UW employee works faster, smarter
Shared Knowledge Base (AIM) — ✓ ✓ One source of truth — consistent answers across all UW teams
Prompt & Workflow Library — ✓ ✓ Compliant, on-brand customer responses every time
Autonomous AI Agents (Bees) — — ✓ 24/7 query handling — UW contact centre costs fall
Governance & Guardrails — ✓ ✓ UW meets Ofgem / FCA / ICO AI requirements
Full Audit Trail — ✓ ✓ UW board has full AI accountability & reporting
Adaptive Memory & Brand Engine ✓ ✓ ✓ UW brand voice across every AI output
Single AI P&L Visibility — ✓ ✓ UW measures AI ROI — one line on the P&L
04 — How Helium Enables UW

UW's Competitive Advantage

UW leads.
Competitors follow.

No UK utility has yet established a governed, enterprise-wide AI operating model. The first to do so will own the cost, retention, and experience advantage for the next decade. That company can be Utility Warehouse — and the window is open right now.

The UW Opportunity

Be the first UK utility to deploy a governed, board-ready AI operating model — and make it structurally impossible for competitors to catch up.

32%projected AI ROI by 2027 for early movers (SAP/Oxford Economics)
40%planned increase in UK enterprise AI spend — UW can lead this wave
Sheetal Patole · NeuralArc · he2.ai
If UW chooses… Enterprise Governance Full Audit Trail Ofgem / FCA Ready Shared Knowledge Base Autonomous Agents Single P&L Visibility UK Utility Ready
ChatGPT Enterprise
OpenAI
 ✗ ✗ ✗ ~ ~ ✗ ✗
Microsoft Copilot 365
Microsoft
 ~ ~ ✗ ✓ ~ ✗ ✗
Google Gemini for Work
Google
 ~ ✗ ✗ ✓ ~ ✗ ✗
Salesforce Einstein
Salesforce
 ~ ~ ~ ~ ✓ ✗ ✗
Helium AI
NeuralArc — built for UW
 ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ Full capability ~ Partial / add-on required ✗ Not available
05 — UW as AI Leader
←→  navigate  ·  F fullscreen